Return and Exchange Policy

 

To return your product, you should mail your product to: MIA'S COLLECTION

Return and Replacement Policy - Mia Handmade Collection

At Mia Handmade Collection, we are dedicated to ensuring your satisfaction and providing a delightful shopping experience. Please familiarize yourself with our return and replacement policy below.

No Refunds or Exchanges, Replacement Only: For hygiene reasons, Mia Handmade Collection strictly adheres to a policy of no refunds or exchanges on purchased items. However, in the unfortunate event that you receive a damaged item, we are happy to offer a prompt replacement.

Reporting Damaged Items: To initiate the replacement process for a damaged item, please follow these steps:

  1. Notification: Contact our customer service team within 7 days of receiving the damaged item. Reach out to us using our Email for swift assistance.

  2. Provide Information: To expedite the process, kindly furnish the following information:

    • Order number
    • Clear photos of the damaged item, including packaging
    • A brief description of the damage

  3. Verification: Our team will review the provided information to verify the eligibility for a replacement.

  4. Replacement Process: If your claim is approved, Mia Handmade Collection will send you a replacement item at no additional cost. Please note that replacements are subject to product availability.

Conditions for Replacement:

  • Damaged items must be reported within  7 days of receiving the order.
  • The damage must be visible and clearly documented with photographs.
  • Replacements are subject to product availability; if unavailable, a refund may be considered.

Contact Information:

  • Customer Service Email: hello@collectionbymia.com

Review and Updates: Mia Handmade Collection reserves the right to review and update this policy as necessary. Any modifications will be communicated through our official channels.

We appreciate your understanding and cooperation regarding our return and replacement policy. Should you have any questions or concerns, feel free to reach out to our customer service team.

Thank you for choosing Mia Handmade Collection.