At MIA, we want you to love your jewellery. Please read our returns policy carefully before purchasing.
Change of Mind
For purchases where you have simply changed your mind, MIA does not offer refunds.
Where eligible, we may offer an exchange or store credit, provided the item is unworn, unused and returned in its original condition and packaging.
For hygiene reasons, pierced jewellery, including earrings, cannot be returned or exchanged once opened or worn.
Faulty or Damaged Items
If you believe you have received a faulty or damaged item, please contact us within 7 days of receiving your order at hello@collectionbymia.com.
Please include:
-
Your order number or proof of purchase
-
Clear photographs of the item
-
A brief description of the issue
Once assessed, where appropriate, we will arrange a replacement or repair.
Where possible, our first option will always be to replace or resolve the issue with your item.
Returns
Please do not send items back without contacting us first. Our team will provide return instructions where a return has been authorised.
Unauthorised returns may not be accepted.
Please Note
Our voluntary returns policy is designed to offer exchanges, replacements or store credit rather than refunds.
Nothing in this policy affects your statutory rights. Where a refund is required by UK consumer law, those rights will continue to apply.
For any questions, please contact:
Thank you for shopping with MIA. ❤️